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Episodes

  • 1. Tenants turned my family home into a cannabis farm

    2025-04-14 · 44m

    The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.

  • 2. Water bills are going up, but what’s it all being spent on?

    2025-04-15 · 44m

    The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.

  • 3. My conservatory roof shattered, but no-one’s taking responsibility

    2025-04-16 · 44m

    The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.

  • 4. I paid for a smartphone but received a lump of clay

    10.0

    2025-04-17 · 44m

    The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.

  • 5. Timeshare nightmare

    2025-04-18 · 44m

    The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.

  • 6. I cancelled my card, but scammers kept spending

    2025-04-21 · 44m

    The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.

  • 7. Brazen car scam caught on camera

    2025-04-22 · 44m

    The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.

  • 8. Nail glue took my daughter’s skin off

    2025-04-23 · 44m

    The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.

  • 9. Super-scam cost me nearly £500,000

    2025-04-24 · 44m

    How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.

  • 10. Dream holiday left me with gastric infection

    2025-04-25 · 44m

    The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.

  • 11. Addicted to shopping app

    2025-04-28 · 44m

    The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.

  • 12. Fire safety upgrades – who should foot the bill?

    2025-04-29 · 44m

    The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.

  • 13. Gift experience voucher left me £200 out of pocket

    2025-04-30 · 44m

    The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.

  • 14. Scammer posed as my mum – while she sat next to me

    2025-05-01 · 44m

    How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.

  • 15. Luxury resort turned out to be a building site

    2025-05-02 · 44m

    The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.

  • 16. New home knotweed no-one told us about

    2025-11-10 · 43m

    The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.

  • 17. £1,000 to send a parcel

    2025-11-11 · 43m

    How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.

  • 18. I had to do the maths to prove my energy company wrong

    2025-11-12 · 43m

    The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.

  • 19. I took out a family trust to protect my kids, but now I regret it

    2025-11-13 · 43m

    The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.

  • 20. My holiday was cancelled at hotel check-in

    2025-11-14 · 44m

    The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.

  • 21. Insurer says I’m wrong about having cancer

    2025-11-17 · 44m

    The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.

  • 22. Broadband firm has trapped my car with a telegraph pole

    2025-11-18 · 44m

    The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.

  • 23. The Scottish lodge I invested in didn’t exist

    2025-11-19 · 44m

    The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.

  • 24. Excluded from cheap energy tariffs because of where I live

    2025-11-20 · 44m

    The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.

  • 25. Our holiday was not as advertised

    2025-11-21 · 44m

    The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.

  • 26. Scammers used our street to open fake accounts

    2025-11-24 · 44m

    In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.

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    27. AI romance scammer broke my heart

    2025-11-25 · 44m

    In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.

  • 28. Help! Is my online job a scam?

    2025-11-26 · 44m

    A viewer contacts the team after suspecting the online task work he’s been completing could be a scam.

  • 29. I was part of the world’s largest scam

    2025-11-27 · 44m

    A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.

  • 30. Fake Michael Jackson brought bailiffs to my door

    2025-11-28 · 44m

    A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help.

  • 31. Banned from 500 shops by facial recognition

    2026-01-05 · 43m

    The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief.

  • 32. The banned online pet store still taking your money

    2026-01-06 · 44m

    The team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners’ money

  • 33. I’m blind - but my bank sends letters I can’t read

    2026-01-07 · 43m

    The team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter.

  • 34. Roof repair rogues took aim at our homes

    2026-01-08 · 43m

    The team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren’t needed.

  • 35. Slimed by sludge pipe leak during our dream cruise

    2026-01-09 · 44m

    A couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste.

  • 36. Elvis event left me all shook up

    2026-01-12 · 43m

    The team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised.

  • 37. Owed thousands by my energy company

    2026-01-13 · 44m

    The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.

  • 38. I won in court – but I’m still out of pocket

    2026-01-14 · 44m

    The team investigates why court rulings aren’t being enforced against the businesses that owe their customers money – and what can be done about it.

  • 39. Next door up in flames - but I had to pay

    2026-01-15 · 44m

    The team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door.

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    40. Four-day delay, but my airline won’t pay

    2026-01-16 · 44m

    A couple who planned a holiday to Honolulu say their four-day stop-off in Las Vegas was wiped out by a series of flight cancellations and delays.

  • 41. Careless courier driver destroyed my garden wall

    2026-01-19 · 44m

    When a woman’s garden wall is flattened and a couple’s camper van is wrecked by careless delivery drivers, the team find out why the courier companies involved might not help put things right.

  • 42. Van seized after fake debt ruling

    2026-01-20 · 44m

    The team in Salford investigate how it was possible for a company to invent fake debts against other businesses, take their directors to court and have legal judgements rubber-stamped against them.

  • 43. Blaze repair delays ruined our home

    2026-01-21 · 43m

    A couple from Dorset say their beloved home has been wrecked by water damage after a series of delays to their insurance claim and building work.

  • 44. The five-year wait to return to my home

    2026-01-22 · 44m

    Residents of an apartment block in Oldham who were forced to leave their flats following the issue of a fire safety notice are desperate to go home after being barred from returning for five years.

  • 45. Holiday hotel blaze left me fearing for my life

    2026-01-23 · 44m

    The team hear from holidaymakers caught up in a major hotel fire in Turkey, who say their travel company hasn’t done enough – and won’t accept responsibility.

Where to watch

No streaming, rental, or purchase options are listed for this title in United States right now.

Cast

  • Julia Somerville

    Julia Somerville

    Self - Presenter

  • Gloria Hunniford

    Gloria Hunniford

    Self - Presenter

  • Louise Minchin

    Louise Minchin

    Self - Presenter

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